Frequently Asked Questions

"What if my order arrives damaged or incomplete?"

Your satisfaction is our priority. We've got you covered with our guarantee:

OUR PROMISE:

For any damaged, incorrect, or missing items, we'll promptly refund or replace (at our discretion, based on the situation).
To expedite the process, simply provide your order number and clear, high-resolution photos or videos documenting the issue.

How can I track my order, and when will it arrive?

Your delivery timeline depends on your chosen shipping method:

EXPRESS: 7-10 days
STANDARD: 14-20 days
FREE SHIPPING: 16-26 days

Once your order ships, we'll email you a tracking number and link to monitor its journey.

PLEASE NOTE: We cannot be held responsible for customs-related delays or additional charges in your country. These are beyond our control and separate from our shipping process.

Is an account necessary to place an order?

Not at all - guest checkout is available. However, creating an account unlocks several benefits:

✓ Streamlined checkout process
✓ Easy access to order status and history
✓ Exclusive discounts and freebies for repeat customers

What payment options do you offer?

✓ Credit cards (via Stripe)
✓ PayPal (also accepts credit cards)
✓ Direct transfers from US company accounts to our US account
✓ Bank transfers to our accounts in USA, Chile, China, and Thailand
✓ GBP and EUR payments by credit card (contact us for details)
✓ TransferWise
✓ Alipay

Can I update my shipping address after ordering?

Once an order has shipped, address changes are typically not possible. However, if you've made a mistake:

Contact us immediately with your updated address.
Be aware that redirecting a shipment may incur additional fees from the carrier (e.g., FedEx, USPS, DHL), which you'll need to cover.