We understand accidents happen and they are not your fault. That's why we offer an excellent guarantee for you to not worry about this.
If is broken, wrong or missing, we will refund or resend the item (we will take the final decision depending on the situation).
We just ask proof, so send us your order number and HD pictures or videos of the breakage to confirm.
The delivery time is based on the shipping option that you have chosen:
EXPRESS = 4 to 7 days.
SLOW = 10 to 18 days.
FREE SHIPPING = 12 to 22 days.
FREE FAST SHIPPNG = 4 to 7 days.
Once the order has shipped, we will email your tracking number and tracking website you can use to track your order.
IMPORTANT: We are not responsible for delays caused by the customs department in your country (or any additional cost). We are completely excluded from their decision to charge or not custom clearance.
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
+ Quicker checkout process and service.
+ Easily view your order status and order history.
+ Receive exclusive discounts and freebies for buying more than once.
+ We accept credit card payments and PayPal payments (all through PayPal).
+ Western Union and bank transfers for orders of more than $700
+ Payments from USA company bank accounts to our USA bank account.
+ We also accept transfer to our bank accounts in USA, Chile. China, and Thailand.
+ Western Union, Transferwise, Alipay and Wechat Pay.
Your address cannot be changed after the order has been shipped. Only in some countries. Send us your updated shipping address as soon as possible if you made a mistake.
This might have an additional cost you'll have to cover with the delivery company we used ( FedEx, USPS, DHL, etc).