Shipping, Breakages & Returns

ORDER PROCESSING

We process and ship orders Monday through Friday, during 12:00 to 17:00, Hong Kong time, Orders usually ship within 1 – 3 business days. Orders placed on holidays or weekends will be processed on the next business day. If you have specific questions, or need assistance estimating processing and shipping time, please call us for personal assistance.
We'll always do our best to accommodate your situation.

BROKEN ITEMS

We understand sometimes, items may be damaged in the way. 

If that's the case, please take a video and send it to us at info@goldenagebartending.com and we'll find a way to refund you or send you a new one. 

But notice that you should inspect the packages before accepting and opening them. If there is damage to the outside packaging, we ask that you please take a picture, then proceed to open the package and inspect your order. Take as many as you need and when you send it to us, we can recover some of the cost. 

 

RETURNS

We want you to love your new cocktail gear. If you are not satisfied with your order you may request a return for the unused item within 7 days of the order's delivery date. Items must be unused and in their original packaging.

To request a Return Authorization, you may submit your reason for return, along with your Order number via email to info@goldenagebartending.com.
Shipping is non-refundable, and the customer is responsible for return shipping costs.