We understand sometimes, items may be damaged in the way.
If that's the case, please take a video and send it to us as soon as possible at email@example.com and we'll find a way to refund you or send you a new one.
But notice that you should inspect the packages before accepting and opening them. If there is damage to the outside packaging, we ask that you please take a picture, then proceed to open the package and inspect your order. Take as many as you need and when you send it to us, we can recover some of the cost.
We want you to love your new cocktail gear. If you are not satisfied with your order you may request a return for the unused item within 7 days of the order's delivery date. Items must be unused and in their original packaging.
To request a Return Authorization, you may submit your reason for return, along with your Order number via email to firstname.lastname@example.org.
It is important to have a clear reason, it could be: "Not the same at the picture in your website", "It doesn't do what it says it does", etc. So we can study if the product is worth to have it on our website.
Shipping costs depends on every situation. But don't worry, if we messed up, we will cover it.